SMS Notifications
Opt-In Flow

This page documents the opt-in flow, consent language, and user controls for SMS notifications from IGNEVO, the mobile platform connecting travelers with fitness facilities, gyms, and outdoor routes worldwide.

It is published to satisfy Twilio's toll-free messaging verification proof-of-consent requirement for IGNEVO's sending number, +1 (844) 446-3869.

1. Where users opt in

Users opt in to SMS notifications from inside the IGNEVO application, under Profile → Settings → Notifications. SMS is disabled by default. To enable, the user must (a) toggle SMS on for one or more notification categories, (b) provide a mobile number, (c) verify the number via one-time code, and (d) check an explicit consent checkbox containing the disclosures shown below.

2. Consent language displayed at opt-in

The following text is shown in full, in plain language, immediately above the consent checkbox. The user cannot complete opt-in without checking the box:

3. Message categories

Opt-in is granular. Users select one or more of the categories below; the selections gate which message types IGNEVO is permitted to send to that user:

• Booking lifecycle — confirmations, cancellations, modifications, waitlist updates, refunds.
• Session reminders — 24-hour and 1-hour pre-session reminders, time-to-leave alerts.
• Venue messages — drop-in instructions, parking notes, closure or location-change notices forwarded from the partner venue.
• Trip & itinerary — itinerary processed, trip leg confirmations, travel disruption alerts.
• Account & billing — payment receipts, payment failures, card-expiring notices, subscription renewal notices (required under state automatic-renewal laws), cancellation confirmations.

Marketing or promotional SMS is not sent under this opt-in. A separate, additional opt-in flow with distinct consent language would be required for marketing messages; that flow is not part of this verification.

4. Sample messages

5. STOP and HELP handling

IGNEVO honors STOP and HELP commands per industry standards and the CTIA Short Code Monitoring Handbook:

• STOP, END, CANCEL, UNSUBSCRIBE, QUIT — user is immediately unsubscribed. A single confirmation message is sent: "IGNEVO: You have been unsubscribed. No further messages will be sent. Reply START to re-subscribe." No additional SMS is sent thereafter unless the user re-opts in.
• HELP, INFO — user receives: "IGNEVO Support: Visit ignevo.com/support or email [email protected] for help. Reply STOP to opt out."
• START — re-subscribes a previously opted-out user with a confirmation message.

6. How users revoke consent

Four equally accessible paths:

1. Reply STOP to any IGNEVO SMS.
2. Toggle SMS off inside the IGNEVO app at Profile → Settings → Notifications.
3. Email [email protected] with a revocation request.
4. Remove the phone number from Profile → Account → Mobile Number.

All four paths result in the user's number being immediately marked as opted-out in IGNEVO's database. No further SMS is sent.

7. Carrier & rate disclosures

Message frequency varies based on your activity. Message and data rates may apply. Supported carriers are not liable for delayed or undelivered messages.

8. Privacy of your mobile data

We do not sell your personal information, and we never share mobile opt-in data or consent — including your phone number — with third parties or affiliates for their own marketing. Phone numbers are used only to deliver the transactional messages you opted into and, where you direct it, to confirm a venue booking. See our Privacy Policy.

9. Contact

Questions: [email protected] · Policy & verification: [email protected]
Sending number: +1 (844) 446-3869 · Use case: Account Notifications (transactional)