These Terms of Service ("Terms") govern your access to and use of the IGNEVO mobile application, the ignevo.com website, and related services (collectively, the "Service"), provided by IGNEVO INC. ("IGNEVO," "we," "our," or "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. About the Service
IGNEVO helps you discover, plan, book, and access fitness facilities, gyms, day passes, classes, outdoor routes, and related wellness experiences worldwide, and may include curated content and concierge-style features. The Service connects you with third-party fitness facilities and providers ("Partners"). IGNEVO does not own, operate, or control Partner facilities or the services they provide.
2. Eligibility
You must be at least 18 years old to create an account. By using the Service you represent that you meet this requirement and have the legal capacity to enter into these Terms.
3. Your Account
You are responsible for the confidentiality of your credentials and for all activity under your account. Provide accurate information and keep it current. You may sign in using third-party identity providers (e.g., Sign in with Apple), subject to their terms.
4. Bookings, Cancellations & Refunds
When you book a class, day pass, or other service, you enter a transaction that may involve both IGNEVO and the relevant Partner. Bookings are subject to availability and to the Partner's own policies, including cancellation and refund windows, which are presented at or before booking. Unless a non-refundable policy is disclosed at booking, eligible cancellations are refunded to your original payment method. Day-pass and booking payments are processed by Stripe; you authorize us and our processor to charge your selected payment method for amounts owed.
5. Subscriptions & Auto-Renewal (Diplomat)
IGNEVO offers a paid Diplomat membership as an auto-renewing subscription.
- Billing & renewal. Your subscription renews automatically for successive terms (monthly or annual, as selected) at the then-current price, until you cancel. On iOS and Android, billing and renewal are handled by the Apple App Store / Google Play through in-app purchase; you may also subscribe via Stripe where offered.
- Cancellation. Cancel anytime; cancellation takes effect at the end of the current billing term. For in-app purchases, manage or cancel in your App Store / Google Play account settings (at least 24 hours before renewal); for Stripe subscriptions, in Account → Membership. Deleting the app does not cancel a subscription.
- Founding-member pricing. Promotional founding-member pricing, where offered, applies for as long as your subscription remains continuously active, as described at purchase.
- Price changes. We will notify you in advance of any price change and, where required by the app store or law, obtain your consent before it takes effect.
- Refunds. Except where required by law or by the applicable app store's policy, subscription fees are non-refundable for partial periods. In-app purchase refunds are handled by the App Store / Google Play.
6. App Stores
If you obtain the app through the Apple App Store or Google Play, your use is also subject to that store's terms. For iOS, these Terms are between you and IGNEVO (not Apple); Apple is a third-party beneficiary and may enforce these Terms, and Apple is not responsible for the app or any claims relating to it. In-app purchases are processed by the applicable store.
7. Partner Services & Assumption of Risk
Fitness activities and use of facilities involve inherent risks of physical injury. The Partner is solely responsible for the operation, safety, staffing, and condition of its facilities and services. You participate at your own risk, should consult a physician before beginning any fitness activity, and may be required to sign a Partner's waiver. IGNEVO is not responsible for the conduct, equipment, instruction, or services of any Partner.
8. SMS Notifications
If you opt in, you authorize IGNEVO to send transactional SMS (e.g., booking confirmations, reminders, account notices) to your verified mobile number. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Opt-In & Messaging Policy and Privacy Policy.
9. Privacy
Your use of the Service is subject to our Privacy Policy, which explains what we collect, where it lives (including data that stays on your device), and your choices.
10. Acceptable Use
You agree not to: use the Service unlawfully; impersonate any person or entity; interfere with or disrupt the Service; attempt unauthorized access to the Service or other users' accounts; scrape or harvest data; or use the Service to harass, abuse, or harm others.
11. Intellectual Property & License
The Service — including software, design, text, graphics, and logos — is owned by IGNEVO or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use under these Terms.
12. Third-Party Services
The Service may link to or integrate third-party services (e.g., maps, payments). We are not responsible for their content, policies, or practices; your use of them is governed by their terms.
13. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, IGNEVO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure.
14. Limitation of Liability
To the maximum extent permitted by law, IGNEVO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues. Our aggregate liability for claims relating to the Service will not exceed the greater of the amounts you paid IGNEVO in the twelve months before the claim or USD $100.
15. Indemnification
You agree to indemnify and hold harmless IGNEVO and its officers, directors, employees, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another.
16. Dispute Resolution; Arbitration; Class-Action Waiver
Please read this section carefully — it affects your legal rights.
- Informal resolution first. Before filing a claim, contact us at [email protected]; we'll try to resolve it informally within 30 days.
- Binding arbitration. If unresolved, you and IGNEVO agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court.
- Class-action waiver. Disputes will be resolved only on an individual basis; you and IGNEVO waive any right to participate in a class or representative action.
- Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name and account email.
17. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs Section 16.
18. Termination
We may suspend or terminate your access at any time, with or without cause or notice. You may stop using the Service at any time. Provisions that by their nature should survive termination (including Sections 13–17 and 19) will survive.
19. Changes to These Terms
We may modify these Terms. The "Last updated" date reflects any change, and material changes will be communicated through the Service or by other reasonable means. Continued use after changes take effect constitutes acceptance.
20. Miscellaneous
These Terms (with the Privacy Policy and SMS Policy) are the entire agreement between you and IGNEVO regarding the Service. If any provision is unenforceable, the rest remains in effect (severability). Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).
21. Contact
IGNEVO INC.
8 The Green, Suite B
Dover, DE 19901
[email protected]